Who we are
Last Updated: 5th October 2026
Taito Life respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or services, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the rights you may have regarding your personal information.
1. Who We Are
For the purposes of this Privacy Policy, “Taito Life”, “we”, “us”, and “our” refer to Taitolife.
Email: info@taitolife.com
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Information you provide directly
This may include:
- Full name
- Email address
- Telephone number
- Physical or delivery address
- Billing information
- Order information
- Enquiry or message content
- Information submitted through contact or enquiry forms
- Information you provide when subscribing to communications
Automatically collected information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Date and time of visits
- Referring website
- Website usage information
This information helps us understand how visitors use our website and improve its performance.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders.
- Provide products and services.
- Respond to enquiries and requests.
- Communicate with you about your orders.
- Provide customer support.
- Process payments through our payment providers.
- Arrange delivery where applicable.
- Improve our website, products, and services.
- Maintain website security.
- Prevent fraud and misuse.
- Comply with legal and regulatory obligations.
- Send marketing communications where permitted and where you have provided the necessary consent.
We will only use personal information for purposes that are lawful and appropriate to the circumstances in which it was collected.
4. Legal Basis for Processing
Where applicable, we process personal information on the basis of one or more lawful grounds, including:
- Your consent.
- The performance of a contract or steps taken at your request before entering into a contract.
- Compliance with a legal obligation.
- Our legitimate interests, where those interests are not overridden by your rights and freedoms.
- Other lawful grounds permitted under applicable Kenyan law.
5. Marketing Communications
Where you have subscribed to receive marketing communications, we may send you information about Taito Life, including products, services, offers, news, or other relevant updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not necessarily stop essential communications relating to an order, transaction, account, or service you have requested.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information about your visit and understand how the website is used.
We may use cookies to:
- Make the website function properly.
- Remember user preferences.
- Understand website traffic and usage.
- Improve website performance.
- Support analytics and marketing activities where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where required, we will seek appropriate consent before placing non-essential cookies on your device.
7. Analytics
We may use analytics services, such as Google Analytics, to understand how visitors interact with our website.
These services may collect information about your device, browsing behaviour, and interactions with our website.
The information collected through analytics services is used to understand website performance, visitor behaviour, and areas for improvement.
8. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business.
These may include:
- Payment processors.
- Delivery and courier providers.
- Website hosting providers.
- Website developers and technical service providers.
- Email and communication service providers.
- Analytics providers.
- Professional advisers.
- Government authorities or regulators where legally required.
We do not sell your personal information to third parties.
Where we use service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
9. International Data Transfers
Some of our service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
The specific retention period may vary depending on the type of information and the reason for processing it.
When information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
12. Your Rights
Subject to applicable Kenyan law, you may have rights relating to your personal information, including the right to:
- Be informed about how your personal information is being used.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in appropriate circumstances.
- Object to certain forms of processing.
- Request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Make a complaint regarding the handling of your personal information.
Some of these rights may be subject to legal limitations or exceptions.
13. Children and Minors
Our website is not intended to knowingly collect personal information from children without appropriate consent or authorization where required by law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
14. Third-Party Links
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
16. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
Taito LifeEmail: info@taitolife.com